Who you are dealing with, how the work gets done, and where we do it, across Austin, TX & surrounding areas.
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Covering Austin, TX & surrounding areas.
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Tell us what needs doing and we will come out and take a look.
When you call, we ask what you are seeing, hearing, or smelling, and whether the problem is getting worse. We schedule a time window that fits your day, and we call before we head over. On arrival, we look at the accessible parts of the system first, check water pressure, listen for drips, and run a camera down a drain if the symptoms point that way. We explain what we found, what needs to happen, and what the job will involve in terms of access, time, and materials. The quote is written before we break out any tools, and you get a copy before we start.
We use copper and Schedule 40 PVC for supply lines, and we sweat joints with lead-free solder or use press fittings where code allows. For drain lines, we use ABS or PVC with primer and solvent cement that meets the local standard. Water heaters get dielectric unions and a proper expansion tank where required. Gas lines are black iron or corrugated stainless steel tubing, with thread sealant rated for propane or natural gas. Work that lasts starts with clean cuts, no burrs, proper support every four feet, and pressure testing before we close up any wall. We do not bury mistakes behind drywall.

We set down drop cloths between the work area and the rest of the house. Shoes come off or boot covers go on, and we lay out tools on a mat so nothing scratches the floor. If we need to cut drywall, we contain the dust with a plastic barrier and a shop vacuum running at the cut. We shut off water at the main or the fixture stop, and we warn you if the job will be noisy for a stretch. At the end of each day, we clean up debris, bag waste, and leave the space as clean as we found it. No surprises when you walk through after we leave.

After the job, the same phone number reaches our crew directly. If a question comes up a week later or a year later, you talk to the person who knows what was done. We keep records of every job, so we can pull the file and remember the details. We do not hand you off to a call center or a voicemail tree. The people we work for are neighbors, and we treat the relationship that way. If something is not right, we want to hear about it, and we fix it. That is how we think about every house we work in, because it is someone's home.

Ready to schedule a service or have a question? Call us or fill out the form and we will get back to you quickly.